Download Card FAQ

Do you charge annual file hosting fees or any other ongoing service fees?

No! We know that we are the only company out there that doesn’t charge these fees. While it may be bad for our business, we feel it’s the only option fair for you. We have a huge server with an incredible amount of space and bandwidth. It’s so big in fact that it would be nearly impossible for us to run out of space. Therefore, we will never charge you an ongoing hosting fee because that would just be wrong!

Why should I have Distrophonix make my Download Cards?

It’s quite simple. We know what we are doing! We developed our own technology for download cards so we know the process inside and out. We also use the cards for our own bands, so we trust the product and know that Distrophonix has the ability to deliver.

Have any major artists/labels used Distrophonix download cards?

Yes, we have had the privilege of working with some of the world’s most well known acts and major labels. It is likely that you may have actually used a Distrophonix Download Card before and not even known it.

How do I retrieve my music with a Distrophonix Download Card?

Go to the URL link printed on the back of the card, enter in the code, and your music will instantly start downloading. It’s really that easy. The best part about our Download Card technology is that it works with almost any web enabled device. From smart phones to computers, we make it simple to download, listen, and play your music on any iPod, iPhone, Computer, MP3 player, etc.

What can I use my Distrophonix Download Card for?

That is totally up to you! Some people give them out for free as promo items, while others sell them as merch. The choice is yours. You get to use the cards however you see fit.

Can I put other types of digital content besides music on download cards?

You can get as wild as you want! While most of our clients use them for music, we have had other people use them to distribute videos, movies, PDF’s, pictures, ebooks, etc. If it is digital, you can use Distrophonix Download Cards to distribute it.

Is there any limit on how many songs I can put on my download card, or how big the files can be?

No there is no limit at all! You can do one song or a hundred songs. It doesn’t matter to us. However, it might be nice to not to provide such big files that the download card user spends hours downloading your 100 GB “Best Of” collection in WAV format. They might not be too happy about that.
It’s best to keep in mind who the end user is going to be. If you expect to sell a few of your songs at a show, consider putting up high quality MP3’s. That way the purchaser of a download card can get the music right on their smart phone while still at the show, without having to wait forever for large files to download, or end up with a huge phone bill at the end of the month for excess data costs.

How long does my music stay on the Distrophonix server?

If your cards are dynamic, the music will stay on our server until all codes are used up. If your cards are static, your music will be available until you request for us to take the music down.

If I order cards from you, can I change the music that is on my card?

Yes you can! Say you have a killer new song and want to add it to the cards. We can help you with that. Just contact us and let us know what you would like to do, and we will work with you to make the changes. Please note that charges may apply.

Is there a way that I can have fans download my music from our band/labels website, Facebook, or social networking page?

Yes, we provide custom interfaces that can be incorporated on your website. At this time though because of the labor costs involved with this on our end, we can only offer this service to artists that are established, signed to a medium to large label, or touring heavily. If you feel that you might be a candidate for this type of service, please contact us by email or phone and we will help you get everything setup.

Do you offer static plastic download cards?

We are sorry, but at this time we do not offer plastic cards in the static format.

I need help designing my bands download card.

Great! We are here to help you. On our webpage we have a selection of various pre-made download cards that you can use. If you would prefer to have a card design custom made for you we can help with that to. We have a great team of graphic designers that can make your idea a reality. Check out our graphic design section to learn more.

What happens if a fan starts to download music using the code and then looses their internet connection?

Our download card technology is smart! If this happens our system will know that something went wrong with the connection and so it will allow the user to reenter the code and get their music.

I have some cover songs I did. Can I use a download card to distribute them?

The answer is yes and no. If you have permission from the song writer, the song is in the public domain or have obtained permission in some way then, yes, you can use download cards. If you do not have permission, then you might get into some trouble if you get caught selling the cards. We would recommend making sure you get permission/rights needed before proceeding with any Download Card order.

Does Distrophonix take any of my rights away?

Absolutely not! You keep 100% of your rights and 100% of any sales you make from selling the cards. We are just here to make the cards for you. We would never take any of your music’s rights away from you.

Do you report Download Card sales to SoundScan, Billboard, etc?

Unfortunately we do not, but neither does any other Download Card company. Here is the problem. Download Cards are still a relatively new way to distribute music and the industry has not figured out a way to effectively track sales. We believe though that due to the huge popularity of this medium of music distribution it’s only a matter of time till they do, and when they do offer tracking, Distrophonix will be the first to jump on board.

If I have any problem with using my download card who do I contact?

We have had thousands and thousands of people download music using our cards with no issues. However, in the unlikely event that you run into problems just shoot us an email or give us a call and we will get it fixed for you ASAP!

How long does it take for me to receive my Distrophonix Download Cards?

Static Download Cards take around 1 week from the time the order is placed, till when it is on your doorstep. Dynamic Cards, due to the fact that more work is involved during the printing process, may take up to 2 weeks until you have them in hand.

What is the difference between static and dynamic download cards?

With static cards every download code on the card is the same and may be used multiple times. With dynamic cards each code / card can be used only once.

Do you do rush orders?

For static cards we can accommodate a 4 business day rush order for an additional fee. We also have a way that you can have the cards made the same day. Please send us an email or give us a call if you need to go with that option so we can explain how it works.
Unfortunately at this time we cannot accommodate rush orders on dynamic cards.

Help! My band has a show tonight and I need cards right away!

We feel you. Yes, we can help you get the cards you need for tonight’s show. Please email or give us a call and we can explain how this works.

I have questions that weren't answered in the FAQ. How do I ask them?

We try to cover every common question we get, but if you still need some help please feel free to contact us by phone, email, or heck, if you find yourself in Baltimore stop by for a visit! We love to get to personally know the artists we work with. We are located in the historic Mount Vernon neighborhood of Baltimore in close vicinity to The Johns Hopkins Peabody School of Music, The Baltimore School for the Arts, and directly across the street from The Walters Art Gallery.